F.A.Q (Frequently Asked Questions)

Please click on a topic from the list below - the help for that topic will then appear on the right-hand side of the page.

We hope the information here will answer your question, but you can also email us  (Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile).

If you have other questions, Click here Submit a Question at Feedback.

1) Hongkong post and Singpost is only for weight less than 2kg.
2) Usually the not-so-valuable item less than 150 USD is shipped by Hongkong Post, the delivery time is 7-18 working days.
3) The items more than 150 USD is shipped to you by express. For express, It's really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.
4) Brazil customers notice
5) Please note that, the shipping cost on our site, it's not include the Custom Cost in your country, If there is any Custom Cost in your Country, you should pay for it. Usually if Shipped by China Post, there is no Custom Cost. We used to declare customs with low value to avoid customs paying high tax. If you have any special requirement when you place order, please leave us a message.
If you are Brazil customers, please mail us telling us in advance your CPF No., it is essential for shipment and customs clearance.

NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instruction.

• Your destination: the shipping time to some country is different from the other countries because of your location.
   
• The package weight: the package over 21kg will arrive you one day later than that of small package under 21kg.
   
• Our courier processing time: our available couriers are optional, and their processing time is one different from that of the other ones. And for several countries, only part of our shipment is available, For example, items to Russia, only EMS is available. And Singapore Post to USA, it only costs 8 working days not 12-15 working days.
   
• Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
   
• The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.

• The shipping cost we quote is automatically calculated according to your package weight & dimension, based on the same country, the heavier or the bigger in size, the more shipping cost the package is charged. And based on the same weight, different destination you are from will be charged different delivery cost.

• Our shipping methods are multi-optional, and their shipping cost charge is one different from another, but in general there is not too much difference. Moreover, the shipping cost is subject to change without notice. We're constantly working on lowering the shipping prices for you though!

• If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

• Our courier hasn’t updated the recent delivery information to their website.
   
• The tracking code was not correct, maybe one letter of the tracking No. is incorrect.
   
• The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

1. Customs & Import Tax
2. Who will be responsible for the import duty?
3 How much we should declare for the invoice?
4. What will we do for customer when package encounter customs clearance problem?
5. If you’re Ecuador customers please notice: 


1. Customs & Import Tax

The customs value writing on the invoice is the import duty that customs charge from you customers, the customs value depends on your country's tariff policy. Normally we declare the customs value with our experience, unless you want to declare with your own requirement.

2. Who will be responsible for the import duty?

Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty, because we have no idea about your importing country's tariff policy and can not confirm the customs cost.

Chinaobd2.com doesn't add the import duty in our product price or our shipping cost.

3 How much we should declare for the invoice?

Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.

●For package shipped by Singapore Post (please refer to our Shipment Policy), usually the value will be marked with 10USD or gift, that will not cause any problems in customer clearance, but it depends on your country tariff policy. If you have any questions on the parcel of customer clearance, please contact our customer service.
If the item value is large, and your countries customs is very strict, please tell us what you want to describe about the item name, and how we declared the value, if you are Brazilian, please tell us your CPF number.

●For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL upgraded policy about declared value:

1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.

UPS and EMS:

So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.
Our suggestion: we provide a regular mail (Singapore Post), if you do not can’t wait for your package, we recommend you Singapore Post, the delivery time of Singapore Post is usually 7-18 days, but will charge less import value.

4. What will we do for customer when package encounter customs clearance problem?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.

5. If you’re Ecuador customers please notice: 

According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:

1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
3. Invoice number, correct number of f items, shipping date
4. Full receiver contact information: address, contact name, phone number
5. Country of origin, product brand name, the full description of goods (name, function, ingredients)
6. Item number.

In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.

1.What is customs?
2.Who will be responsible for my import duty?
3.How much I will be charged for the import duty?
4.What will we do to reduce your import tax?
5.What will we do if your package encounter customs clearance issues?
6.If you are Ecuador customers please notice

What is customs? 

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.

Who will be responsible for my import duty?

Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost.
chinaobd2.com doesn't add the import duty in our product price or our shipping cost.

How much I will be charged for the import duty?

The amount of customs is different from one country to the other country according to your country tariff policy.

Please note:

Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.

• For package shipped by Singapore Post (please refer to our Shipment Policy), we usually declare invoice value as 10usd and mark it as gift. Usually, we do like this, your package will not     be charged for a high import duty by the customs, but it depends on your country tariff policy)
• For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL upgraded policy about declared value:
1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.

UPS and EMS: so far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.

Our suggestion: we provide a regular mail (Singapore Post), if you do not can’t wait for your package, we recommend you Singapore Post, the delivery time of Singapore Post is usually 7-18 days, but will charge less import value.

 
What will we do to reduce your import tax?

If you have specific requirement on the declare value of the invoice that we will give to DHL when ship your package, please leave message on our website or mail to support@chinaobd2.com, we will do as you required.
If you have no instruction about the invoice declare value, usually we will declare the item value range from 20USD-200USD which depends on the package weight and package volume.

 
What will we do if your package encounter customs clearance issues ?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.

If you are from Ecuador,please notice: 
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
2. Invoice number, correct number of f items, shipping date
3. Full receiver contact information: address, contact name, phone number
4. Country of origin, product brand name, the full description of goods (name, function, ingredients)
5. Item number.
In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.

• Press chinaobd2 logo, and go back to our home page.
   
• Press "join free" to be our member.
   
• Press "help" to obtain our details, such as payment, return policy and shipment.
   
• Input the quantities you want to order, the sub total will automatically calculate for you, and now click “Add to Cart”   to check out .
   
• Press "news and notice" to know more our latest news, such as our promotion.
   
• After finish browsing a product page, press “Go to Top”, and decide whether to buy or not.
   
• VIP Discount Card: you are not willing to spend full price,but want to save $$$, press "news and notice" to know more how to apply for VIP discount card, or when you check out, under " shopping cart" there is a link for you to find it out.

1. You have a PayPal account

You can pay for your item quickly if you have a PayPal account.
Sometimes an error will occur in the last payment step. There are two affecting factors, one is the web serve and the other is the PayPal itself. If this happened, please don’t worry and try again, or you can contact our customer service to help you solve this problem.

2. You don't have a PayPal account

If you don't have a PayPal account, you can pay by our available payment options western union, MoneyGram and T/T.

3. You have to notice after you pay

If your item value is more than 150USD, please leave your correct contact telephone number and confirm your shipping address, so that we can deliver the item to you effectively and timely.

1. PAYPAL: 251771204@qq.com
Notice: Please email us
1. the specific shipping address with post code,
2. the phone number,
3. the declare value on invoice.

2.Western Union:



FIRST NAME (GIVEN NAME): SHUILING
LAST NAME (FAMILY NAME): WAN
CITY: SHENZHEN
COUNTRY: CHINA
POSTAL CODE: 518000
MOBILE: +86-13025491490
Notice: After finishing the payment, please email us
1. the mtcn (money transfer control number) number,
2. the specific address with post code,
3. the phone number,
4. the declare value on invoice.

3.T/T information:
ACCOUNT NUMBER: 6217 8576 0000 3326 209
BENEFICIARY’S NAME:TAN YONG
FIRST NAME (GIVEN NAME): YONG
LAST NAME (FAMILY NAME): TAN
BANK NAME: Bank of China, Hubei Branch
SWIFT CODE: BKCHCNBJ600
BANK ADDRESS: XIONGCHU AVE697 HONGSHAN DIST.WUHAN, HUBEI, CHINA  
Notice: After finishing the payment, please email us
1. the specific shipping address with post code,
2. the phone number,
3. the declare value on invoice.

4.MoneyGram:


FIRST NAME (GIVEN NAME): YONG
LAST NAME (FAMILY NAME): TAN
CITY: SHENZHEN
COUNTRY: CHINA
POSTAL CODE: 518000
MOBILE: +86-15000620749
Notice: After finishing the payment, please email us
1. the mtcn (money transfer control number) number,
2. the specific address with post code,
3. the phone number,
4. the declare value on invoice.
 
Notice: Pls email us your specific address along with your phone number after finishing the payment.

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with www.chinaobd2.net customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.

Any other questions, please feel free to contact www.chinaobd2.net customers service.

Warranty:

The guarantee of our most products is one year. Before shipping out, all goods have been double verified by www.chinaobd2.net. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from eobd2.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products:

If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

If you have any doubt, please check with our customer service.

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.